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COPYRIGHT © 2019 – Tyche SoftwaresHomeBlog  How to Customize the WooCommerce Thank You Page

How to Customize the WooCommerce Thank You Page

By: Vishal KothariUpdated on:  July 24th, 2019Read Time: 12 min

We know that you understand how important it is to be thankful to your customers. You can have a great product or service to sell, but if you please them with nice customized message that they will see after the purchase was done, more likely that they will become repeat customers.

Happy clients are always up for recommending your product or service and thus can serve as the source of promotion – really working and the most reliable one! The importance of an appealing Thank You page is hard to overestimate.

Actually, WooCommerce does this on your behalf. It redirects you to a simple Thank You page (or “Order received” page how is it called sometimes).

Customize WooCommerce Thank You page - WooCommerce - Thank You Page

This is good, but you might want to change this to make it more attractive & appealing.

You can customize the Thank You page to do many things such as introduce after sales servicelaunch a new promotiongive a discount on the next purchase, etc.

There are different ways to customize the WooCommerce Thank You page:

  • Using free or paid plugins
  • By creating a redirect
  • By using filters
  • By overwriting template files

We will look at each of these methods below.

1. Customize the WooCommerce Thank You page with plugins

In the first case, you will possible have a straightforward plugin with the full range of functionality. Some of the free plugins available on the repository are:

  1. WooCommerce Thank You Page – NextMove Lite – This plugin allows you to build custom Thank You pages to pull more profits. It gives you access to a suite of plug & play components such as Dynamic coupons, Videos , HTML, Image & text blocks, recommended products, social share and more.
  2. Custom Thank You Page For WooCommerce – This plugin allows WooCommerce Shop Owners to send their customers to a different thank you page. But the page has to be set for each product separately.
  3. WC Custom Thank You – This WooCommerce extension allows you to define a custom Thank You page for your customers. This plugin allows you to set a page from the WooCommerce Settings page that is applicable to all products.

There are some paid plugins as well:

  1. Custom Thank You Pages Per Product for WooCommerce –  This plugin by StoreApps allows you to set a single custom Thank You page for all products as well as it allows you to set a different Thank You page per product.
  2. WooCommerce Redirect Thank You – This extension by Shop Plugins works in the same way as the earlier one. It allows you to set a custom Thank You page for individual products as well as globally for all products.
  3. NextMove – This plugin by XLPlugins is the premium version of NextMove Lite mentioned above. It boasts of 17 plug & play components that helps WooCommerce store owners boost sales & increase customer retention.

I haven’t reviewed any of the above plugins yet, I might be doing that in a separate post later so as to go in the pros & cons of each.

2. Customize the WooCommerce Thank You page by creating a Redirect

In another possible way, it will be rather simple to make redirection by creating a new plugin or opening the file functions.php that you can find in wp-content/themes/your-theme-name/ and enter the following code to the end of the file:

<?php
add_action( ‘template_redirect’, ‘woo_custom_redirect_after_purchase’ );
function woo_custom_redirect_after_purchase() {
global $wp;
if ( is_checkout() && !empty( $wp->query_vars[‘order-received’] ) ) {
wp_redirect( ‘http://localhost:8888/woocommerce/custom-thank-you/’ );
exit;
}
}

view rawwoocommerce-custom-thank-you-page-redirect.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

Below is the custom page shown after placing an order:

Customize WooCommerce Thank You page - WooCommerce Custom Thank You Page
WooCommerce Custom Thank You Page

Redirecting can be a nice option, but at the same time, above page is missing important things such as summary table of the order and some other important information that WooCommerce currently provides.

We will see how to add that in point 4 below.Increase WooCommerce Store Sales”It’s interesting to see how much WooCommerce Abandoned Cart Pro has increased sales for high value products. I would have expected the plugin to increase sales for low value products that customers don’t mind whether or not they purchase (e.g. food), but I have been more surprised to see the difference it can make for products that require such a big buying decision.” – Katie Keith, Operations Director at Barn2 MediaLearn more

3. Customizing WooCommerce Thank You page with Filters

3.a. Changing the Thank You page title

Instead of creating a Custom Thank You page as shown above, you might just want to change the title of the page.

You can add the below snippet in a plugin or in the theme’s functions.php file.

<?php
add_filter( ‘the_title’, ‘woo_title_order_received’, 10, 2 );
function woo_title_order_received( $title, $id ) {
if ( function_exists( ‘is_order_received_page’ ) &&
is_order_received_page() && get_the_ID() === $id ) {
$title = “Thank you for your order! :)”;
}
return $title;
}

view rawchange-title-woocommerce-order-received-page.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

Customize WooCommerce Thank You page - WooCommerce Custom Thank You Page Title

WooCommerce provides the function is_order_received_page() in includes/wc-conditional-functions.php file. This is how the changed title would appear:

3.b. Personalize the title

You can go one step forward & also personalize the Thank You page title to include details like the customer’s name, or anything else.

You can add the below code in a plugin or in your theme’s functions.php:

<?php
add_filter( ‘the_title’, ‘woo_personalize_order_received_title’, 10, 2 );
function woo_personalize_order_received_title( $title, $id ) {
if ( is_order_received_page() && get_the_ID() === $id ) {
global $wp;
// Get the order. Line 9 to 17 are present in order_received() in includes/shortcodes/class-wc-shortcode-checkout.php file
$order_id = apply_filters( ‘woocommerce_thankyou_order_id’, absint( $wp->query_vars[‘order-received’] ) );
$order_key = apply_filters( ‘woocommerce_thankyou_order_key’, empty( $_GET[‘key’] ) ? ” : wc_clean( $_GET[‘key’] ) );
if ( $order_id > 0 ) {
$order = wc_get_order( $order_id );
if ( $order->get_order_key() != $order_key ) {
$order = false;
}
}
if ( isset ( $order ) ) {
//$title = sprintf( “You are awesome, %s!”, esc_html( $order->billing_first_name ) ); // use this for WooCommerce versions older then v2.7
$title = sprintf( “You are awesome, %s!”, esc_html( $order->get_billing_first_name() ) );
}
}
return $title;
}

view rawpersonalize-woocommerce-thank-you-page.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

This is how the personalized title would appear:

Customize WooCommerce Thank You page - WooCommerce Personalized Thank You Page Title

3.c. Changing the text before order information

There are filters available in WooCommerce that allow you to also change the text shown on the Thank You page. By default, the text shown before the order information is “Thank you. Your order has been received.”.

This text comes from the file templates/checkout/thankyou.php. The filter available to change this text is: woocommerce_thankyou_order_received_text

<?php
add_filter(‘woocommerce_thankyou_order_received_text’, ‘woo_change_order_received_text’, 10, 2 );
function woo_change_order_received_text( $str, $order ) {
$new_str = $str . ‘ We have emailed the purchase receipt to you.’;
return $new_str;
}

view rawwoocommerce-change-order-received-text.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

Above code will append the text “We have emailed the purchase receipt to you.” to the existing text.

Customize WooCommerce Thank You page - WooCommerce Change Thank You Page Text

If you want to overwrite the text completely, you simply need to avoid concatenating the $str variable to your message variable $new_str.

$new = ' We have emailed the purchase receipt to you.';

If you want to add instructions here that need the customer to download a form, you can do that too.

<?php
add_filter(‘woocommerce_thankyou_order_received_text’, ‘woo_change_order_received_text’, 10, 2 );
function woo_change_order_received_text( $str, $order ) {
$new_str = ‘We have emailed the purchase receipt to you. Please make sure to fill <a href=”http://localhost:8888/some-form.pdf”>this form</a> before attending the event’;
return $new_str;
}

view rawwoocommerce-change-order-received-text2.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

This is how it would appear:

Customize WooCommerce Thank You page - WooCommerce Change Thank You Page Text & Add External Link

4. Customizing WooCommerce Thank You page by overwriting WooCommerce templates

WooCommerce shows the contents of the Thank You page from the thankyou.php template file that can be found in woocommerce/templates/checkout/ folder.

You will need some PHP knowledge if you want to choose this method of customizing your WooCommerce Thank You page.

You can use your own template by copying the thankyou.php file to your theme’s folder in a similar folder structure. So if you are using Twenty Seventeen theme, then your thankyou.php should be copied to: wp-content/themes/twentyseventeen/woocommerce/checkout/ folder. You will need to create the 2 folders, “woocommerce” & “checkout”.

When WooCommerce finds the same template is present in your own theme, then priority is given to the template present in your theme.

Let’s take an example. On the default thank you page, the Payment Method is shown in the Order Details as well as in the beginning:

Customize WooCommerce Thank You page - WooCommerce Default Thank You Template

I want to provide a coupon code to the customer for their next purchase & remove the Payment Method from the top section.

Customize WooCommerce Thank You page - WooCommerce Overwrite Thank You Template

Below is the thankyou.php template from my theme:

<?php
if ( ! defined( ‘ABSPATH’ ) ) {
exit;
}
?>
<div class=”woocommerce-order”>
<?php if ( $order ) : ?>
<?php if ( $order->has_status( ‘failed’ ) ) : ?>
<p class=”woocommerce-notice woocommerce-notice–error woocommerce-thankyou-order-failed”><?php _e( ‘Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.’, ‘woocommerce’ ); ?></p>
<p class=”woocommerce-notice woocommerce-notice–error woocommerce-thankyou-order-failed-actions”>
<a href=”<?php echo esc_url( $order->get_checkout_payment_url() ); ?>” class=”button pay”><?php _e( ‘Pay’, ‘woocommerce’ ) ?></a>
<?php if ( is_user_logged_in() ) : ?>
<a href=”<?php echo esc_url( wc_get_page_permalink( ‘myaccount’ ) ); ?>” class=”button pay”><?php _e( ‘My account’, ‘woocommerce’ ); ?></a>
<?php endif; ?>
</p>
<?php else : ?>
<p class=”woocommerce-notice woocommerce-notice–success woocommerce-thankyou-order-received”><?php echo apply_filters( ‘woocommerce_thankyou_order_received_text’, __( ‘Thank you for doing business with us. We have emailed you the purchase receipt for this transaction.’, ‘woocommerce’ ), $order ); ?></p>
<ul class=”woocommerce-order-overview woocommerce-thankyou-order-details order_details”>
<li class=”woocommerce-order-overview__order order”>
<?php _e( ‘Transaction ID:’, ‘woocommerce’ ); ?>
<strong><?php echo $order->get_order_number(); ?></strong>
</li>
<li class=”woocommerce-order-overview__date date”>
<?php _e( ‘Date:’, ‘woocommerce’ ); ?>
<strong><?php echo date_i18n( get_option( ‘date_format’ ), $order->get_date_created() ); ?></strong>
</li>
<li class=”woocommerce-order-overview__total total”>
<?php _e( ‘Total:’, ‘woocommerce’ ); ?>
<strong><?php echo $order->get_formatted_order_total(); ?></strong>
</li>
</ul>
<?php endif; ?>
<p>Since this is your first order, we are happy to extend a 10% discount on your next purchase. Use the coupon code <strong>WELCOME10</strong> to avail the discount.</p>
<?php do_action( ‘woocommerce_thankyou_’ . $order->get_payment_method(), $order->get_id() ); ?>
<?php do_action( ‘woocommerce_thankyou’, $order->get_id() ); ?>
<?php else : ?>
<p class=”woocommerce-notice woocommerce-notice–success woocommerce-thankyou-order-received”><?php echo apply_filters( ‘woocommerce_thankyou_order_received_text’, __( ‘Thank you. Your order has been received.’, ‘woocommerce’ ), null ); ?></p>
<?php endif; ?>
</div>

view rawthankyou.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

You might want to change the data shown in the Order details table & the customer details (when logged-in).

Those are coming from another file. WooCommerce uses a function woocommerce_order_details_table() that is attached to the woocommerce_thankyou hook. The function woocommerce_order_details_table() is defined in includes/wc-template-functions.php file.

The Thank You page is actually a collection of 4 different template files:

  • templates/checkout/thankyou.php
  • templates/order/order-details.php
  • templates/order/order-details-item.php
  • templates/order/order-details-customer.php

Below image shows which data comes from which template file:

Customize WooCommerce Thank You page - WooCommerce Thank You Page Template Structure
WooCommerce Thank You Page Template Structure

Once you know what data is coming from which template, you just need to copy the right template to your theme’s folder & that’s all.

5. Show different Thank You page for specific product or product attribute

5.a Redirect to a custom Thank You page based on product ID using hook

We saw in point 2 that you can redirect to a custom page with the template_redirect hook. Another way to redirect to a custom thank you page is by using the ‘woocommerce_thankyou‘ hook. This hook has one argument – order_id.

If you want to redirect to a custom page for only a specific product, you can do this by getting the order from order_id parameter & then loop through each item of the order. If one of the items has the product id you want, redirect to a custom thank you page using wp_redirect.

<?php
add_action( ‘woocommerce_thankyou’, ‘redirect_product_based’, 1 );
function redirect_product_based ( $order_id ){
$order = wc_get_order( $order_id );
foreach( $order->get_items() as $item ) {
// Add whatever product id you want below here
if ( $item[‘product_id’] == 643 ) {
// change below to the URL that you want to send your customer to
wp_redirect( ‘http://yoururl.com/custom-thank-you/’ );
}
}
}
?>

view rawthankyou-product-based.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

5.b. Show a custom Thank You page template based on product ID

As we saw in point 4, we can override the thank you page template from WooCommerce. But you may want to display different template based on product ID. When you override the thank you template in your theme, you can define some conditions to display different HTML for a particular product ID.

For example, if you want to change the thank you text for just one product, loop through the items from the order and get all product IDs, and check if the product you want is present in it. If it is present, display some custom thank you text for that order.

<?php $present = false; ?>
<?php foreach( $order->get_items() as $item ):
$_product = wc_get_product( $item[‘product_id’] );
// Add whatever product id you want below here
if ( $item[‘product_id’] == 643 ):
$present = true; ?>
<?php endif; endforeach; ?>
<?php if( $present ): ?>
<p class=”woocommerce-notice woocommerce-notice–success woocommerce-thankyou-order-received”><?php echo apply_filters( ‘woocommerce_thankyou_order_received_text’, __( ‘Thank you for buying this shirt’, ‘woocommerce’ ), $order ); ?></p>
<?php else: ?>
<p class=”woocommerce-notice woocommerce-notice–success woocommerce-thankyou-order-received”><?php echo apply_filters( ‘woocommerce_thankyou_order_received_text’, __( ‘Thank you. Your order has been received.’, ‘woocommerce’ ), $order ); ?></p>
<?php endif; ?>

view rawthankyou.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

5.c. Redirect to a custom Thank You page based on variation ID using hook

This question was asked on the Facebook group Advanced WooCommerce as to how to show a different Thank You page for each attribute of a product.

The code is mostly similar to the one shown in 5.a above, with a slight change. Here it is:

<?php
add_action( ‘woocommerce_thankyou’, ‘redirect_product_attribute_based’, 1 );
function redirect_product_attribute_based( $order_id ) {
$order = wc_get_order( $order_id );
foreach( $order->get_items() as $item ) {
// Add whatever variation id you want below here
if ( isset( $item[ ‘variation_id’ ] ) && $item[ ‘variation_id’ ] == 446 ) {
// change below to the URL that you want to send your customer to
wp_redirect( ‘http://yoururl.com/custom-thank-you/’ );
}
}
}

view rawshow_custom_woocommerce_thank_you_by_variation_id.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

6. Print text on Thank You page based on product attribute

Extending the above 5.c example, it is also possible to display any custom text on the WooCommerce Thank You page based on the variation id. Below is the code for it:

<?php
add_action( ‘woocommerce_thankyou’, ‘show_custom_text_by_variation_id’, 1 );
function show_custom_text_by_variation_id( $order_id ) {
$order = wc_get_order( $order_id );
foreach( $order->get_items() as $item ) {
// Add whatever variation id you want below here. My attributes are Cheddar, Mozarella & Swiss
if ( isset( $item[ ‘variation_id’ ] ) && $item[ ‘variation_id’ ] == 446 ) {
echo ‘Thank you for choosing Cheddar cheese. Enjoy your Sandwich!<br/>’;
}
}
}

view rawshow_custom_text_woocommerce_thank_you_by_variation_id.php hosted with ❤ by GitHub

If you cannot view the above code snippet, please click here.

When the above code is added, this is how the Thank You page would appear:

Show Custom Text on WooCommerce Thank You Page by variation id

7. Building Your Own Thank You Page from scratch

I was initially thinking to write on this. But I realized that this post by Nicola Mustone covers that topic very well.

I hope that this post helps you to build the right layout for your WooCommerce Thank You page & get the most out of it.

References: Change your WooCommerce thank you page title by Barry Kooij.Browse more in: Code SnippetsWooCommerce How TosWooCommerce Tutorials

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Karen

GuestKaren

Thanks so much for the awesome how to! Wondering could I write a conditional statement with filters to show a custom thank you page for a product based on the product ID and any other product order to show the original thank you page? Thank you so much for your guidance!!!! Reply2 years ago

Vishal Kothari

AuthorVishal Kothari

Hey Karen, Yes, you could write a conditional statement with filters to show custom thank you page based on the product ID. I’ll post a snippet for this shortly today on the post.Reply2 years ago

Vishal Kothari

AuthorVishal Kothari

Hey Karen, I have updated the post with an additional point that talks about the conditional statement to show custom thank you page for a particular product based on product ID. Please check the points 5.a & 5.b.Reply2 years ago

Karen

GuestKaren

Thanks so much!!!!!! This is awesome.Reply2 years ago

Pramathesh Palchoudhary

GuestPramathesh Palchoudhary

Is it possible to add a shortcode to thank you page? How would I go about doing the same? Reply2 years ago

Vishal Kothari

AuthorVishal Kothari

Hi Pramathesh,

Depending on where you want the shortcode to be displayed, you can use one of the filters provided by WooCommerce & pass your shortcode to it.

Which shortcode are you trying to add to the thank you page?Reply2 years ago

Girish

GuestGirish

I have a custom checkout page which is accessible for public which means anyone can access the page. How can I block the page after order placed and thank you page rendered? Reply2 years ago

Vishal Kothari

AuthorVishal Kothari

Hey Girish, Apologies for the delayed reply. I missed replying to this one. You probably need to have some custom coding done for this by a developer. That’s a unique use case though, why would you not want your users to place another order after placing 1 order? Just curious.Reply2 years ago

Tamas

GuestTamas

Lifesaving post, thank you very much! Reply2 years ago

Vishal Kothari

AuthorVishal Kothari

You’re welcome Tamas. 🙂Reply2 years ago

Stuart Edwards

GuestStuart Edwards

Hey Vishal! Thanks for these bro – very helpful!

Managed to implement the ‘Changing the text’ part – worked perfectly.

I’ve struggled with the ‘Personalize the title’ part – it’s not displaying. I’ve used the exact code, minus the <?php part… but no luck!

Any ideas?

Here’s my site: theroastclub.co

Thanks so much mate!!

Stu Reply2 years ago

Vishal Kothari

AuthorVishal Kothari

Hey Stuart, Glad you found it useful.

You are right about the ‘Personalize the title’ part. I have now updated the code so it uses the $order->get_billing_first_name() instead of earlier code: $order->billing_first_name .

The gist “personalize-woocommerce-thank-you-page.php” has been updated as well. The new code should work. Please try that out & let me know.

:VishalReply2 years ago

Vishal Kothari

AuthorVishal Kothari

You have a wonderful site built there Stuart. 🙂 I am in love with it at first sight.

You might find couple of our other products useful when you are ready to take orders. Particularly Order Delivery Date plugin along with our Subscriptions Addon as well as the Abandoned Cart plugin. Feel free to check them out when you can.Reply2 years ago

Stuart Edwards

GuestStuart Edwards

Hey Vishal! Thanks for the reply and the kind words about the site 🙂

I tried the new code – Sadly it still doesn’t work 🙁

I’ve used the code in ‘Changing the text’, adding a sentence to the text, and that works fine.

Looking at the comments in the code, it mentions this:
// Get the order. Line 9 to 17 are present in order_received() in includes/shortcodes/class-wc-shortcode-checkout.php file

I’ve looked fia FTP and I can’t see that file anywhere… could that be the issue?

I’ll definitely check out your plugins when I’m up and running!

Thanks again bro!

StuReply2 years ago

Vishal Kothari

AuthorVishal Kothari

Hey Stuart, I did try that code when I gave it to you & it worked fine. Also the file you are checking is under: wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php . Is this where you are looking?

I do see the code in that file in the order_received function.Reply2 years ago

Stuart Edwards

GuestStuart Edwards

Hey Vishal, thanks for your patience with this!

It’s definitely not working. I think the code is OK as it’s not breaking my site 🙂

Here’s the exact code I’m using in my functions.php file. I’m using a plugin rather than editing the file directly.

https://paste.ofcode.org/FGfhRigdjNN9ZCcprHXBar

Also, I found that file in the folder you mentioned – so that’snot the problem.

Thanks again Vishal!!

StuReply2 years ago

Vishal Kothari

AuthorVishal Kothari

Hey Stuart, so I tried your exact code & put it in functions.php instead of a plugin. This is how the page thank you page appeared to me after placing an order: Top of page: https://screencast.com/t/2YhjZSmEN Bottom of page: https://screencast.com/t/TzFUEBgvSW It also gave me this error in the logs: ===== [05-Dec-2017 06:49:47 UTC] customer_user was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Gateway_BACS->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_on-hold’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_New_Order->trigger, WC_Email->get_content, WC_Email_New_Order->get_content_html, wc_get_template_html, wc_get_template, include(‘/plugins/woocommerce/templates/emails/admin-new-order.php’), do_action(‘woocommerce_email_customer_details’), WP_Hook->do_action, WP_Hook->apply_filters, gens_raf_customer_email, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong.… Read more »Reply2 years ago

Stuart Edwards

GuestStuart Edwards

Hey Vishal – thanks for helping with this – hugely appreciated!

I’ve removed all the other items in the functions plugin and just running the ‘personalise the title’ code… still not working 🙁

Here’s the code: https://paste.ofcode.org/39AUFr492ryCrA5mjeyvF4p

With those errors you mentoned, could the fact that ‘customer_user’ isn’t there be the problem?

I’ve no idea what else I can do!

Cheers Vishal!

StuReply2 years ago

Vishal Kothari

AuthorVishal Kothari

You’re welcome Stuart. Happy to help.

I tried your code again – exact same code, copied & pasted in functions.php. The title does appear personalised to me.

I am trying on Storefront theme with latest WooCommerce installed. You could probably try switching to another theme & see if that helps. I am not sure if that’s possible for you to do or not.

Since ‘customer_user’ is not present in your most recent code, the title personalisation code should work fine for you.Reply2 years agoLoad More Comments

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The #1 headache of ecommerce is cart abandonment: 78% of all carts are never purchased.

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